Brumate Shipping Policy
Shipping Destinations
Brumate ships orders to all locations within the United States, including Alaska and Hawaii. Currently, we do not offer international shipping options.
Order Processing Details
We process and ship all orders within 3-5 business days after placement. If you order on a weekend or public holiday, processing starts the next business day. During high-demand periods such as holidays or new product launches, processing may require an additional 1-2 days.
Once your order ships, you will receive a confirmation email containing tracking information.
Shipping Timeframes and Fees
Standard shipping typically takes about 5-7 business days after dispatch to arrive. If you require faster delivery, expedited shipping options are available and can be selected during checkout.
Shipping fees vary based on your order’s weight and destination, with the exact cost clearly shown before you complete your purchase.
Orders totaling more than $90 shipped within the U.S. qualify for free standard shipping.
Tracking Your Shipment
Your shipment includes a tracking number emailed to you upon dispatch. If you created an account with Brumate, you can also track your order status there.
Please be aware that tracking updates may be delayed due to carrier scanning schedules. If no status update occurs for several days or if a full week passes without progress, please contact us using our store contact page for assistance.
Shipping Protection Option
At checkout, you may add shipping protection to your order. This coverage helps resolve claims faster if your package is lost, damaged, or stolen during transit.
If you purchase this protection, claims must be filed directly with the protection provider. Brumate assumes no responsibility for shipments after they leave our fulfillment center unless protection has been purchased.
Address Accuracy and Corrections
Please carefully verify your shipping address before completing your purchase. If you spot an error before your order ships, contact us immediately at mileyja@hutathuww.org so we can try to update your information.
We are unable to change or redirect your shipping address once your package has shipped.
Handling Damaged Deliveries
If your package arrives damaged, please follow these steps:
- Note any damage on the carrier’s receipt upon delivery whenever possible.
- Take photos documenting the damage to the package.
- Contact Brumate within 48 hours of delivery at mileyja@hutathuww.org to arrange a replacement or refund.
If shipping protection was purchased, please first file your damage claim through the protection provider for the fastest resolution.