Return & Refund Policy

Brumate Return & Refund Policy

At Brumate, we want you to be satisfied with your purchase. Below is our detailed process on how returns, refunds, and cancellations are handled for orders placed within the United States.

Return Eligibility and Timeframe

You may request to return eligible items within 30 calendar days after you receive your order. To qualify for a return:

  • Items must be unused and in their original condition.
  • Return the product with its original packaging when possible.
  • Final sale products such as opened items, mystery boxes, and select clearance merchandise are non-returnable.
  • Coolers and bulk orders of 10 or more items have a specific return process requiring mail returns rather than drop-off.

How To Request a Return

  1. Contact Brumate by emailing mileyja@hutathuww.org with your order number, the item you wish to return, and your reason.
  2. Wait for return instructions from our team before sending anything back.
  3. Once approved, you will receive either a QR code for drop-off returns or a prepaid shipping label if shipping is required.

Important: Do not send items back before receiving explicit return instructions from us.

Return Shipping

Return shipping costs are the responsibility of the customer unless Brumate shipped a damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

If your order arrives with damage, defects, or the wrong item, please contact Brumate as soon as possible. Submitting photos with your order details helps us quickly review and provide a solution.

In such cases, you get to choose between a replacement or a refund.

Refund Processing

After Brumate receives and inspects the returned item to confirm it meets our criteria, we will notify you about approval status.

Approved refunds are typically processed within 5-10 business days to the original method of payment. Note that your bank or payment provider may require additional time to complete posting the funds.

You may also opt to receive store credit instead of a refund. Store credit is processed faster and allows immediate use on new purchases.

Order Cancellation

Orders can be canceled only if you contact us within 24 hours of placing the order. After this period, once an order is processed or shipped, cancellation is no longer possible.

Additional Store Policies

  • Returns over $500 may require an ID check to verify the original order holder’s identity.
  • We reserve the right to refuse returns that do not meet eligibility criteria or are outside our return window.